Frequently Asked Questions
Everything you need to know about shopping with SandByShirin.
What is the typical shipping timeline for my order?
We strive to process and dispatch all orders within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on the destination.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your dimensions to our chart, as our curated fashion pieces may have varying fits depending on the silhouette.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please visit our Return Portal to initiate a request.
Do you offer international shipping?
Yes, SandByShirin ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted gateway.
How should I care for my SandByShirin garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest dry cleaning or hand washing in cold water for our delicate fashion pieces.